Cancellation Policy

If your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with two business days’ notice. This allows us to schedule in a patient who may be in urgent need of our care.

Missed appointments and late cancellations represent a cost to the practice, to you and to other patients who could have been seen in the time set aside for you. Failed appointments can sometimes interfere with dental treatment and create unnecessary scheduling problems for other patients.

We strive to accommodate the appointment needs of our patients and make every effort to keep on time for appointments scheduled.

Reminder calls are made daily, but we must remind our patient’s that it is their responsibility to remember booked appointments.

Failure to provide the practice with 48 hours advance notice or failure to present for a scheduled appointment will result in a cancellation or no show fee. Patients will be charged ½ of their appointment fee for the first missed appointment and full fees if another appointment is missed. Full fee’s are chargeable for missed Hygienist appointments.

Deposits of £50 will be taken for all new patient appointments and emergencies. Direct access appointments with the Hygienist will need to be paid for in full when booking your appointment. 48 hours notice of a cancellation will ensure that your deposit is returned in full. Deposits will not be returnable if the patient cancels within the 48hours before the appointment.

It is understandable that sometimes cancellations cannot be helped due to illness or emergency and we will take all valid circumstances into account.

Our goal in communicating our cancellation and failed to attend policy is to avoid any extra charges being passed on to the patient.

We thank you for your cooperation and understanding.