Payment policy

It is the policy of this practice to give patients full information about the cost of their dental care before any treatment is undertaken.

A list of common treatment charges are available at Reception and on our website.

Payment promises

• All patients are advised of what they have to pay, when they should pay and how they can pay. Patients can pay by credit or debit card (we do not take Amex) or cash.
• Patients will be given a treatment plan which itemises what treatment is needed and the cost of each individual treatment. Patients will be asked to sign a copy of their treatment plan, which can then be printed or emailed.
• Patients should understand their own responsibilities in terms of payment, and how to avoid any penalty for overdue fees (missed appointment charges, late payment etc). Please see our cancellation policy.
• Patients are never pressured into signing agreements or paying fees.
• Patients will receive a receipt for all payments made. Patients can review their account details with our reception team.
• Patients can talk with a member of staff who can help explain all aspects of treatment and what payments are due.
• Patients can discuss with their Dentist what treatment options are available and each treatment fee.
• We endeavour to make payments as straightforward as possible.

Deposits

Our reception team will ask for a £50 deposit from you if you are a new patient joining the practice or a new patient coming to us for emergency treatment.

New patients joining us for direct access to the Hygienist will be asked to pay the full fee of £98 before their appointment.

48 hours notice of a cancellation will ensure that your deposit is returned in full. Deposits will not be returnable if the patient cancels in the 48hours before the appointment.

Treatment Deposits

Patients are asked to pay a proportion of their fees at each treatment visit. We ask patients to pay a deposit of half of the total fee of the treatment received if the treatment is not completed in one visit .Patients must pay the balance on completion of their treatment.